2010, Banking, Best practices and Scripts

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2010

Banking

Best practices

Scripts

Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

JUNE 27, 2023

With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. 33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution.

Coaching

Coaching Telecommunications Healthcare First call resolution

Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

OCTOBER 10, 2023

For example, you can select a ML framework for training local models at FL clients and customize different aggregation algorithms as scripts running in Lambda functions at the server. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. He received his Ph.D.

Healthcare

Healthcare Telecommunications Analytics Wireless

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Manual Call Reviews? There's a Better Way!

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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

Reinventing a cloud-native federated learning architecture on AWS

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