TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. ” Jayme started her career with Clearlink eight years ago as a sales agent. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. ” Jayme started her career with Clearlink eight years ago as a sales agent. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

CSM Practice

SEPTEMBER 25, 2020

07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. Most companies experience like a dip, at the very least temporarily in any kind of sales orders coming in, new business opportunities closed one and lowered and diminished. The Interview: . 21:31 – Wrap Up.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Taylor Reach Group

MARCH 20, 2018

While AHT is reduced, the overall results also include lower quality calls, reduced sales and/or increased call volume. The customers contact a Center to receive a desired service or product (from simple information to account maintenance to product ordering and billing issues). What is the solution?

Average Handle Time 80

Average Handle Time Contact Center Call Center Coaching 80

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Help Scout

AUGUST 8, 2018

Example 1: Dear Elizabeth, We’re writing to let you know about a pricing update that affects your account. A generic signoff with no accountability from a leader at the company. Piloting an hourly fee-­for-­research service intended to assist scholars unable to travel to Boston to consult rare materials.

Banking 40

Banking SaaS Accountability Engineering 40