ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

Upselling 0

Upselling Metrics Accountability Customer retention 0

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52