Customer Guru

MAY 22, 2018

For example: Service: The teams that were rated as ‘high-performance zone for engagement’ were given a 37% NPS when compared to 10% for NPS teams ‘outside of high-performance zone for engagement’. It must also be understood that when employees provide feedback, they expect remedial action on their grievances.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Some employees are cross trained to handle more than one type of skill for the client (for example, some employees handle both outbound sales and handle inbound sales overflow if needed).

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. I alluded to how things were 7 years ago: 4 CSMs looking over 250 accounts. Let’s use our corporate group as an example. We’re pretty good at ensuring that we’re having quality engagements with each of our accounts.

Metrics 0

Metrics Upselling Accountability Customer retention 0

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. Create customer feedback emails.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62