Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. CFPB Compliance Best Practices. Consumer Financial Protection Bureau Definition. However, there is a better way.

Best practices 140

Best practices Analytics Government Banking 140

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Reading through qualitative data, such as free text interaction was once a time-consuming, often manual process but now you can do it at scale using AI and text analytics.

Automotive 73

Automotive Best practices Banking Customer emotions 73

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Feedback 81

Feedback Surveys Technical Support Analytics 81

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Surveys 45

Surveys Customer Experience Feedback Analytics 45

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. If we make a change to the product and the VOC Analytics team is able to track how customers are responding to the change, then it gives executives tangible data to act on. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. This year, expect companies to adopt best practices in knowledge management so that information is easier to find and utilize for greater service efficiencies. Call Center Analytics. Social Media ?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Sales, or Customer Success, or Analytics?

SaaS 71

SaaS Upselling Accountability Sales 71