2008 Analytics Best practices Surveys 
Clarabridge
DECEMBER 7, 2016
The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Chris Rogers has been working at Constant Contact since 2008.
Clarabridge
MARCH 30, 2017
Do you need to revisit your survey strategy? Are you able to connect your customer experience survey program to key business goals, like increased revenue and decreased churn? Response rates for the typical customer experience survey have been dropping over the past 20 years, from about 20% to only 2% today.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Clarabridge
DECEMBER 7, 2016
The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Chris Rogers has been working at Constant Contact since 2008.
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). That means going beyond traditional Voice of the Customer (VoC) surveys, which only provide part of the picture and can take too long to deliver valuable insights. Share this page on: Tweet.
Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Is it the Voice Channel You’re Looking for?
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Sales, or Customer Success, or Analytics?
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Sales, or Customer Success, or Analytics?
Expert insights. Personalized for you.
81 
Let's personalize your content