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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. Leverage Speech Analytics: Speech analytics software can help you stay CFPB compliant.

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Reinventing the data experience: Use generative AI and modern data architecture to unlock insights

AWS Machine Learning

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

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A History of Customer Support Technology

TeamSupport

Fun fact: TeamSupport was founded in 2008! What’s Next: Predictive Analytics and Advanced AI The future of customer support technology is expected to involve more advanced AI capabilities, including predictive analytics to anticipate customer needs and preferences.

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ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London

CSM Magazine

” Founded in 2008, 60K provides CXM services to leading U.K., Our core expertise extends to actionable analytics, contact centre as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. I am pleased to now entrust 60K to Rajesh and the ResultsCX team. It’s a great moment for our people.”

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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Marshals (1998) 2459 Texas Chainsaw Massacre, The (1974) 2363 Godzilla (Gojira) (1954) 61248 Death Race (2008) 8961 Incredibles, The (2004) 2407 Cocoon (1985) The preceding GetRecommendations call includes the IDs of recommended items. The following table is a sample after mapping the IDs to the actual movie titles for readability.

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Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

CSM Magazine

ECS is also seeing considerable interest from existing customer experience (CX) clients looking to use machine learning and analytics to assess customer sentiment and caller trends. Founded in 2008, we are devoted to enabling enterprises to change the way they change.

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[Webinar] Measuring Customer Effort: How to stop relying on post-call surveys and start listening for it instead

Tethr

In 2008, the research team at CEB (now Gartner) surfaced a new measure, the Customer Effort Score (CES), that would change the way CX leaders evaluated the impact of customer service interactions on customer loyalty.