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Get smarter search results with the Amazon Kendra Intelligent Ranking and OpenSearch plugin

AWS Machine Learning

Amazon Kendra provides a fully managed intelligent search service that automates document ingestion and provides highly accurate search and FAQ results based on content across many data sources. For more information about the fully managed service, please visit the Amazon Kendra service page.

Scripts 80
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.

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Prepare data faster with PySpark and Altair code snippets in Amazon SageMaker Data Wrangler

AWS Machine Learning

Rename the aggregation of the previous step from count(overall) to reviews_num by choosing Manage Columns and the Rename column transform. You can continue to iterate on your script to create more complex visualizations and transforms. agg(*all_aggregates). On the analysis tab, choose Custom visualization. Conclusion.

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10 Ways to Build Customer Centric Organization

ProProfs Blog

While your brand goals may be to create and manage customer expectations from the business, your customer experience strategy should typically plan to meet or exceed customer expectations. The result was phenomenal as Target celebrated its best year in terms of revenue generation since 2005. Always Empower and Reward Your Employees.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

In telecommunications , FL can be applied to edge computing, wireless spectrum management, and 5G core networks. You can use Amazon Cognito and AWS Identity and Access Management (IAM) for the authentication and access control of FL servers and clients. Bill Horne is a General Manager in AWS Cryptography. He received his Ph.D.

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How to Choose a Call Center Provider?

NobelBiz

From pricing, voice quality, and compliance to agent experience, campaign scripting, reporting, and everything in between falls under the jurisdiction of your software and/or telecom provider. One contract with a telecom reseller: Choosing this option will spare you the hassle of having to manage any business relationship with the carriers.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.