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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. ” 2. Coveo.

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Video auto-dubbing using Amazon Translate, Amazon Bedrock, and Amazon Polly

AWS Machine Learning

We use the custom terminology dictionary to compile frequently used terms within video transcription scripts. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Here’s an example. She holds 30+ patents and has co-authored 100+ journal/conference papers.

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Prepare data faster with PySpark and Altair code snippets in Amazon SageMaker Data Wrangler

AWS Machine Learning

Now the heatmap reflects the reviews prior to 2011 more visibly: we can observe the seasonal effects (the end of the year brings more purchases and therefore more reviews) and can identify anomalous months, such as October 2003 and March 2005. You can continue to iterate on your script to create more complex visualizations and transforms.

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HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

Hodusoft

Software Advice’s FrontRunner for Auto Dialer Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. With a score of 81, HoduCC stood at 14 th position in the leaderboard. Call recordings are securely stored and easily accessible for playback and review by authorized users.

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How we built our phonetic spelling guide

NameShouts

For crying out loud: singer and businesswoman Rihanna has been active since 2005, but we only recently started pronouncing her name right! Second, by respelling names from languages that don’t use the Roman alphabet, we may lose information that exists in that language’s script. The ignorance must stop.

Scripts 77
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Conversational AI: What It Is and How It Works

Netomi

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. In this scenario, you likely engaged with a scripted, rules-based chatbot, with little to no conversational AI. Scripted chatbots have multiple disadvantages compared to conversational AI.

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Real-Time Guidance Drives Contact Center Digital Transformation

DMG Consulting

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. RTG solutions also help improve regulatory compliance and script adherence.