AWS Machine Learning
JANUARY 9, 2023
Create and start OpenSearch using the Quickstart script. script: wget [link] chmod +x search_processing_kendra_quickstart.sh. The quickstart script: Creates an Amazon Kendra Intelligent Ranking Rescore Execution Plan in your AWS account. The script below is used to create an index and load sample documents. bulk_post.sh.
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. RTG solutions also help improve regulatory compliance and script adherence.
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AWS Machine Learning
JUNE 15, 2022
Now the heatmap reflects the reviews prior to 2011 more visibly: we can observe the seasonal effects (the end of the year brings more purchases and therefore more reviews) and can identify anomalous months, such as October 2003 and March 2005. You can continue to iterate on your script to create more complex visualizations and transforms.
Netomi
SEPTEMBER 30, 2021
According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. In this scenario, you likely engaged with a scripted, rules-based chatbot, with little to no conversational AI. Scripted chatbots have multiple disadvantages compared to conversational AI.
Quiq
NOVEMBER 9, 2022
It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Effective call center strategies are essential to running a contact center. That is, you can’t see just how cluttered the contact center has become.
Callminer
AUGUST 1, 2017
Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.
TechSee
DECEMBER 5, 2017
Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. ” 2. Coveo.
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