TeamSupport
SEPTEMBER 16, 2020
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
TeamSupport
JANUARY 12, 2021
As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Expand efforts to build customer proficiency through training, coaching and skills development. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach.
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TeamSupport
SEPTEMBER 14, 2020
Now in Part 2, we’ll talk about the evolving role of B2B customer support. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.
TeamSupport
SEPTEMBER 8, 2020
And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.
TeamSupport
JANUARY 26, 2021
Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. TeamSupport is so customizable, it’s perfect for B2B companies. Our customers know the TeamSupport tool.
TeamSupport
NOVEMBER 10, 2020
The quicker all users in your B2B customers’ support organization adopt your product and use it to its full benefit, the more likely they will become your champions rather than just contacts.]. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.
TeamSupport
NOVEMBER 11, 2020
Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success. Learn more at servicexrg.com.
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