TeamSupport

JANUARY 12, 2021

Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach. As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Expand efforts to build customer proficiency through training, coaching and skills development.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

JANUARY 26, 2021

With nearly a third (32%) of support demand stemming from questions related to installation, configuration, or setup, companies have an immense opportunity to reduce this demand through onboarding and training. Provide in-product access to support resources including self-help materials and assisted expertise. “By

B2B 64

B2B Customer Support Technical Support Coaching 64

Netomi

JANUARY 5, 2022

Is Customer Experience the Key to B2B Differentiation? During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004. Yes, the SERVICE Experience. Bruce Temkin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98