TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

JANUARY 12, 2021

As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Expand efforts to build customer proficiency through training, coaching and skills development. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

SEPTEMBER 14, 2020

Now in Part 2, we’ll talk about the evolving role of B2B customer support. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. This is the first step in customer retention. Learn more at servicexrg.com.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

JANUARY 26, 2021

Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. TeamSupport is so customizable, it’s perfect for B2B companies. Our customers know the TeamSupport tool.

B2B 64

B2B Customer Support Technical Support Coaching 64

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

TeamSupport

NOVEMBER 10, 2020

Product sales practices must fully embrace the role of services in helping customers to adopt and apply products. It is no longer sufficient to sell only product features and assume customers can be successful [after the sale]. Create Awareness and Demand for Services. Learn more at servicexrg.com.

Customer Support 59

Customer Support B2B Coaching Education 59

TeamSupport

NOVEMBER 11, 2020

ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices. Learn more at servicexrg.com.

Customer Support 98

Customer Support Coaching Education Engineering 98