TeamSupport

SEPTEMBER 14, 2020

Now in Part 2, we’ll talk about the evolving role of B2B customer support. The role of Support is evolving as the industry embraces new ways to engage customers through subscription-based relationships, known commonly as SaaS (software-as-a-service). Learn more at servicexrg.com.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Alice Heiman has won numerous awards including 2004 Saleswoman of the Year by Professional Saleswomen of Nevada, Marketer of the Year and the U.S. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

JANUARY 5, 2022

Is Customer Experience the Key to B2B Differentiation? During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004. Yes, the SERVICE Experience. Bruce Temkin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98