Beyond Philosophy
DECEMBER 19, 2017
The Customer Experiences I have in the UK are not as good as I have in the USA, now there is evidence to back this up. Per the 8th annual “ Customer Experience Excellence Study” published by KPMG Nunwood, shows that Customer Experience in the UK is lagging. I founded Beyond Philosophy in the UK back in 2002.
Beyond Philosophy
JANUARY 16, 2018
To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical. In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ My paradigm example is, or was, MBNA America.
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Satrix Solutions
APRIL 6, 2020
The BOINC Project was funded by the National Science Foundation in 2002 and is located at UC, Berkeley. That’s because the medical need has skyrocketed in recent weeks as fewer people travel to blood banks and the stock of blood is being depleted or expiring.
SmartAction
APRIL 4, 2023
This connection happens instantaneously, via the channel that remains the preferred means of most customers’ inquiries: the phone call. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” Virtual agents have now achieved Complex Voice capabilities.
Beyond Philosophy
SEPTEMBER 19, 2019
In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. .
Beyond Philosophy
MARCH 24, 2022
Back in 2002, I founded my global Customer Experience consultancy, Beyond Philosophy, I fancied myself an influencer on Customer Experience, and I was. The problem was nobody knew what a Customer Experience was back then. For example, I am officially an “Influencer” on LinkedIn.
Natalie Petouhof
MARCH 6, 2017
In 2002, Susan began working on Google’s advertising products, and over the next 12 years, she led teams that helped define the vision and direction of Google’s monetization platforms. He is also a vice chair of the corporate fund board of the Kennedy Center in Washington, D.C.
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