SmartAction

MARCH 7, 2023

Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

Customer Relationship Metrics

MAY 8, 2017

What is the best approach for analyzing survey results to insure value, accuracy, and accountability? When teams or agents are held accountable for customer evaluations, it’s natural for the focus to be on what’s “fair”. How will the survey results be used? The issue of variability must also be considered along with reliability.

Surveys 90

Surveys Interactive Voice Response Construction Accountability 90

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Predictive analytics are key to improving Customer Experience in 2016. Thirteen years is a long time to be considered a madman! My prediction.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Predictive analytics are key to improving Customer Experience in 2016. Thirteen years is a long time to be considered a madman! My prediction.

Employee engagement 150

Employee engagement Big data Analytics Education 150

Voxjar

JUNE 8, 2021

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Klaus has an easy sign up process that does not require that you speak with sales to launch an account.

Call Center 51

Call Center Analytics Enterprise Sales 51

AWS Machine Learning

NOVEMBER 8, 2022

In the SageMaker Projects and JumpStart section, select Enable Amazon SageMaker project templates and Amazon SageMaker JumpStart for this account and Enable Amazon SageMaker project templates and Amazon SageMaker JumpStart for Studio users. This is to account for the account-level SageMaker quota that may cause errors in the for loop.

Healthcare 68

Healthcare Construction Accountability Engineering 68

AWS Machine Learning

OCTOBER 6, 2023

User preference alignment – By taking into account a user profile that signifies user preferences, potential recommendations are better positioned to identify content characteristics and features that resonate with target users.

Personalization 114

Personalization Engineering Construction Transportation 114