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Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The loop continues to grow with retailers increasing volume of sales and average size of sale, without assuming risk. Ready to jumpstart your CX program?

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Five9 Analyst Summit - My Quick Take

Jon Arnold

Lots of strong growth metrics, but their upmarket success with large enterprise customers catches my eye the most, with 45% YoY revenue growth. They’ve built out a solid managment team along with proven industry leaders on the sales side, and as CEO Rowan Trollope noted, it’s a place now “where nobody leaves” - in a good way, of course!

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. When call tracking software and a CRM merge, the sales team will have access to live customer insights which will allow them to follow up on leads quickly and efficiently. @TerminixTriad. Stacy Caprio. Stacy4Startups.

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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Founded in 2001. They also provide an easy to launch free trial without the need to speak to their sales team first. Playvox does offer a free trial but you have to talk to sales to get started. Playvox does not currently publish their pricing, requiring you to speak with sales first. Scorebuddy QA. scorebuddyqa.com.

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CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Amity

PT: In September 2000, we were all in sales at Eloqua. By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. Tip: If salespeople ask for them to assist in pre-sales you’ve hit on the value. I had to eventually put managers over the CSMs so they could work with pre-sales.

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6 Worries That Melt Away With Cloud-Based Phone Software

aircall

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time? Congratulations!

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How to Manage Churn- with Lauren Costella!

CustomerSuccessBox

Acquisition : acquisitions are generally done by larger organizations; enterprise sales are very different than SMB, Mid-Market. For example, Customer Success should work with Marketing and Sales, if we close accounts that aren’t part of the Ideal Customer Profile. They take longer and require a lot more coordination and focus.