AWS Machine Learning

OCTOBER 6, 2023

The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. In this post, we elucidate the simple yet powerful idea of combining user profiles and item attributes to generate personalized content recommendations using LLMs.

Personalization 113

Personalization Engineering Construction Transportation 113

CCNG

DECEMBER 20, 2023

Think HAL, the sentient computer from "2001: A Space Odyssey.”) Intelligent Virtual Assistants (IVA - IVAs use voice recognition and speech synthesis to automate simple customer service tasks, such as providing account balance information or transferring calls to the appropriate department.

Call Center 195

Call Center Chatbots CCNG Technology 195

Voxjar

JUNE 8, 2021

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Founded in 2001. Automated Quality Assurance Solutions: Speech Analytics. Scorebuddy QA. scorebuddyqa.com.

Call Center 51

Call Center Analytics Enterprise Sales 51

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. Here are some folks who who were with the team then, and there's another Reason Research person, Heather.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. A simple app-download and account creation allows new agents to be ready to take calls in a matter of minutes (not that you should skip training). In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

JustCall

JULY 16, 2020

However, an overlay for the 973 area code - the 862 area code was put in service in December 2001. This is possible only by using a Voice over Internet Protocol (VoIP) or a local phone service account. Advertise better : Reach out to customers with personalized messages based on their localized interests, past purchases.

virtual call center 52

virtual call center Interactive Voice Response Call Logging voip 52

Natalie Petouhof

SEPTEMBER 8, 2015

Powered by Office Graph, Delve helps users increase productivity by surfacing key content — enabling salespeople to discover information that may help them with their opportunity or account, such as popular sales presentations and proposals. How Does Productivity Affect Customer Engagement? 1) Rubinstein, Joshua S.; Meyer, David E.;

CRM 58

CRM Analytics Sales Accountability 58