Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge
CCNG
JULY 19, 2023
Capture lessons learned from past forecasting experiences to continually improve future forecasts. Building a robust workload forecast takes time and effort, but it’s a valuable tool that can transform your WFM operations. Laura is a coworker at Call Design with CCNG member Dan Smitley.
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