Customer Service Life

DECEMBER 20, 2023

I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system. Assign a tag to each issue – In our ticketing system we can add tags to tickets. I’m not sure if it’s an infinite amount of tags but it’s a lot.

Upselling 83

Upselling Contact Center Engineering Banking 83

Comm100

MARCH 23, 2020

When the customer then contacts you, a tag is attached to their query so agents are made visually aware before the conversation even begins. Comm100 can easily separate the good from the bad with: Ban lists – you can ban visitors who you’ve previously verified as spam from connecting with you on live chat again within the agent console.

Chatbots 54

Chatbots Surveys Best practices Customer Support 54

Comm100

MARCH 23, 2020

When the customer then contacts you, a tag is attached to their query so agents are made visually aware before the conversation even begins. Comm100 can easily separate the good from the bad with: Ban lists – you can ban visitors who you’ve previously verified as spam from connecting with you on live chat again within the agent console.

Chatbots 52

Chatbots Surveys Best practices Customer Support 52

LiveChat

SEPTEMBER 21, 2018

If you don’t want to drown in your chat archive, you better start tagging your chats so you can easily find them later. Instead of losing your nerves on fighting with them, ban their IP and enjoy the serenity. There is no limit on how many canned responses you can save, use it freely!

Chatbots 63

Chatbots Gamification Sales Benchmark 63

AWS Machine Learning

OCTOBER 5, 2022

Inappropriate, toxic, or banned behaviors can be prevented, blocked in real time, or removed after the fact, depending on the content moderation tools and procedures the platform has in place. If you increase MinConfidence you are likely to ensure that all your detected content is truly inappropriate but some content may not be tagged.

Metrics 73

Metrics APIs Advertising Enterprise 73

Comm100

NOVEMBER 6, 2017

Save deletions for use as a last resort, when that policy is violated and harmful users need to be banned. While it’s great to engage with customers who are explicitly looking for engagement (or who are tagging you as a part of their conversation), many users think that social listening is creepy. Engage with Everyone.

Customer Service 59

Customer Service Airlines Accountability Marketing 59

JivoChat

JULY 28, 2021

Visitor banning. Conversation tagging. Users can set up agent groups and assign visitors to specific groups. Key chat features: Online and offline chat widget. Lead capture form. Complete conversation history. File transfer. Multiple integrations. JavaScript API. Free plan for one agent. Paid plans are $15-$23/agent/month. Free Trial.

Sales 52

Sales APIs Chatbots Enterprise 52