TeamSupport

SEPTEMBER 8, 2020

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. Characteristics of Leading Support Organizations.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher number of customers to support in this band.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

Brad Cleveland Blog

JUNE 21, 2012

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value. This podcast is also available as an article: The Measures Every Contact Center Should Have

Contact Center 20

Contact Center Strategic Value Service level Call Center 20

Brad Cleveland Blog

JUNE 21, 2012

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value. This podcast is also available as an article: The Measures Every Contact Center Should Have.

Contact Center 20

Contact Center Strategic Value Service level Call Center 20

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher number of customers to support in this band.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. CSMs will have a higher a number of customers to support in this band.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. It shows that while thinking is changing within the organization, it is still slow moving in some aspects.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56