sophie-ai 
TechSee
SEPTEMBER 21, 2023
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. Using Generative AI should be as natural as chatting with a friend.
TechSee
MAY 9, 2024
As customer expectations continue to evolve, businesses are increasingly turning to Artificial Intelligence (AI) to enhance Customer Experience (CX). However, as with any technology, the integration of AI into customer support processes raises important questions about safeguarding CX. Why Use AI for CX? What Are the Risks?
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TechSee
APRIL 9, 2024
By employing AI-guided visual flows, customers receive step-by-step, easy-to-follow instructions through their smartphone or device screens. Enter visual assistance, a game-changer for both customers and providers. The impact of deploying visual assistance for customer onboarding extends beyond just simplified installations.
TechSee
FEBRUARY 12, 2024
Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success.
TechSee
FEBRUARY 19, 2024
Further advances, such as contextually aware AI-powered agent assistants, will have an even more profound impact. However, a next-generation interaction with an LLM-powered AI agent, whether through chat, email, voice or video, could meaningfully close the customer experience gap.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.
CSM Magazine
FEBRUARY 6, 2024
AI-powered chatbots have made significant progress in customer service over the years. AI chatbots can handle a large volume of customer inquiries without requiring any human resources, training, or infrastructure. However, there is still a lot of room for improvement, especially in the shipping and logistics industry.
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