solutions cx-management contact-centre-compliance-support 
CSM Magazine
MARCH 5, 2024
Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). We already support around a third of the City’s institutions for their trading operations and some of the largest global contact centres.
CSM Magazine
MARCH 7, 2024
Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Encoded fitted our requirements perfectly.
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CSM Magazine
APRIL 27, 2022
PCI Pal , the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Our partnership enables Odigo’s customers to easily access secure payment solutions that support a true omni-channel approach.
CSM Magazine
JUNE 7, 2022
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. The new world of hybrids. How secure is homeworking?
Global Speech Networks
JANUARY 11, 2022
Naturally, members want to know their economic health is in good hands — which means every financial institution needs a CX platform that enables personalised member experiences. Organisations must invest in solutions that address multiple elements of the customer journey simultaneously. The role of Cloud Contact Centre Technology.
CSM Magazine
APRIL 26, 2022
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. A significant proportion of customers want to speak to a person because they need help with online options, they have a complex issue or for the simple reassurance of personal contact. Meeting the CX agenda.
Eptica
JUNE 16, 2020
Date: Wednesday, June 17, 2020 Author: Tom Walmsley - Business Development Manager Why you can no longer ignore the cloud for CX applications. Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak.
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