ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 170

Customer Service Customer retention SaaS Best practices 170

Nicereply

NOVEMBER 23, 2023

Feedback is Gold: In a survey by Microsoft, 52% of people around the globe believe that companies need to take action on feedback provided by their customers. Regular training sessions, workshops, and reminders can help instill and reinforce this value. This can be through surveys, feedback forms, or even direct interactions.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Another way to check-in with customers is by sending periodic satisfaction surveys.

Best practices 96

Best practices Benchmark Education Surveys 96

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process.

Education 67

Education SaaS Feedback Accountability 67

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. As such, it is no surprise that many SaaS companies offer train-the-trainer programs for their customers during the onboarding process.

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

MAY 28, 2021

Service companies need to work like SaaS companies by keeping customer success at the core. Once that is known, offer workshops that engage them on your service. You need to promote transparency or conduct a survey on how the customer is enjoying your product or service. Need for Customer Success in Service Companies.

SaaS 10

SaaS Education Customer retention Upselling 10