CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Improved Productivity: Automated reporting features enable lawyers to generate reports quickly, saving time and improving overall productivity.

Analytics 52

Analytics Management Feedback Metrics 52

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. Presented using reports to monitor a contact center’s performance over time.

Best practices 52

Best practices Analytics Contact Center Coaching 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Consulting 48

Consulting Consulting Enterprise Analytics 48

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . To order your copy of the Report, visit dmgconsult.com. . Expanded utilization in enterprise-wide activities, applications and AI initiatives.

Consulting 48

Consulting Consulting Enterprise Analytics 48

DMG Consulting

JUNE 8, 2021

DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. What : Releases 2021 – 2022 Interaction Analytics Product and Market Report . The Report focuses on contact center and service-related uses of interaction analytics (IA). When : Today, 3 June 2021.

Consulting 59

Consulting Consulting Analytics Marketing 59

TCN

SEPTEMBER 13, 2022

The post TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator appeared first on TCN. GEORGE, Utah – September 13, 2022 – TCN, Inc., a global provider of a.

Contact Center 64

Contact Center Analytics 64

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

Customercount

MAY 2, 2019

Case Study: Breckenridge Grand Vacations uses Keatext text analytics and sentiment analysis to improve customer happiness. Continue reading → The post Text Analytics and CustomerCount reporting improves customer experience appeared first on CustomerCount.

Analytics 75

Analytics Customer Experience 75

ChaseData

FEBRUARY 7, 2020

Call center analytics and reporting is a key element of success for any center hoping to continually improve and grow. How involved are your management staff in call center analytics and reporting? How are important metrics used in your center to improve performance and enhance customer experience?

Call Center 52

Call Center Analytics Metrics Contact Center 52

Hodusoft

NOVEMBER 27, 2020

The system provides managers with call analytics, dashboards, and alerts. Improved Customer Satisfaction: Reports show that about 89% of consumers who experience poor customer service with a brand will likely leave that brand and choose their competitors. The software provides quick access to a high volume of data.

Contact Center 52

Contact Center Analytics Contact center software APIs 52

teleopti

JULY 1, 2019

If you have been in a situation where you hear these questions, perhaps from your manager or a client, then you know the value of solid reporting and analytics. To do this you need both confidence in your reporting and the ability to graphically convey an effective story. Decisions made on data, not heuristics.

Contact Center 80

Contact Center Analytics Average Handle Time Self service 80

LiveVox

OCTOBER 27, 2020

Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers? What role will reporting and analytics […]. What role will reporting and analytics […]. The post Industry Survey Report: Is Speech Analytics a missed opportunity for today’s contact centers?

Analytics 59

Analytics Contact Center Surveys 59

CallSource Insights

OCTOBER 3, 2018

The best reports exist to answer a specific question tied to your marketing. If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? Got a plan?

Analytics 70

Analytics Benchmark APIs Metrics 70

CallSource Insights

OCTOBER 8, 2018

The best reports exist to answer a specific question tied to your marketing. Last week, we covered some of the basic, yet important, reports that you should be looking at in Google Analytics depending on the question(s) you are trying to answer. What makes a report advanced? What makes a report advanced?

Analytics 76

Analytics Metrics Education Marketing 76

CSM Magazine

APRIL 1, 2021

Pipeliner CRM announced that it is launching the most comprehensive reporting and Analytics solution available to provide automatic, instant, actionable, and dynamic insights into past, current and future performance trends. Pipeliner CRM allows organizations to interpret data utilizing the four main types of analytics.

CRM 52

CRM Analytics Sales Engineering 52

SharpenCX

MARCH 4, 2021

Sure, you use customer analytics in tons of different ways in your contact center. Then the weekly reports you review with your supervisors. And, what reports are the best to give your agents enough performance data to help them, not overwhelm them ? . How to Report on Customer Analytics for Supervisors and Managers.

Analytics 67

Analytics Average Handle Time Management Metrics 67

CCNG

JANUARY 3, 2024

When we purchased a solution to record interactions, post online scorecards, and deliver real-time reports, our QA process dramatically changed for the better. Without an ability to compare what is spoken against what the agent is viewing on their screen or steps actually taken, there are limitations to what speech analytics can measure.

Contact Center 195

Contact Center CCNG Analytics Customer Experience 195

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Contact Center Analytics 48

Stratifyd

MAY 30, 2018

"Data and analytics leaders often focus on self-service solutions that enable analytic users to search for patterns and relationships in their data. Get the Gartner Cool Vendors in Analytics Report to learn more about Stratifyd and see why we are our customers' competitive advantage. View Report. Summary. "Data

Analytics 40

Analytics Self service Technology 40

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 13th annual Speech Analytics Product and Market Report.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

JANUARY 2, 2018

Scouting Report: Speech Analytics Enters Its Next Act — Maturity. The speech analytics market continues on its remarkable journey as it matures, enters middle age, and confronts a variety of new challenges. Speech analytics has reached maturity after 14 years in the commercial market. THE NEXT ACT FOR SPEECH ANALYTICS.

Analytics 54

Analytics Enterprise Contact Center Engineering 54

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.

Consulting 48

Consulting Consulting Analytics Marketing 48

Callminer

JANUARY 14, 2014

New Forrester research predicts investment in analytics for 2014 & 2015; IBM Watson announcement confirms that IT purchasing is on the rise.

Analytics 182

Analytics 182

DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. To order your copy of the Report, visit www.dmgconsult.com/shop.

Consulting 48

Consulting Consulting Analytics Marketing 48

Edify

JULY 14, 2021

Contact: Liz Cahill for Edify Labs.

Analytics 76

Analytics Contact center software Contact Center 76

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Self service 16

Self service Analytics B2B Accountability 16

Callminer

MAY 15, 2022

Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report.

Analytics 182

Analytics Marketing Customer Experience 182

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Feedback 83

Feedback Consulting Consulting Enterprise 83

CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Analytics 52

Analytics Metrics CRM APIs 52

CSM Magazine

APRIL 26, 2024

However, a common issue users face is the significant time investment required to generate reports from their LMS. Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. By leveraging these templates, you can save time by avoiding starting from scratch each time you generate a report.

APIs 52

APIs Analytics Metrics Education 52

ConvergeOne

JANUARY 23, 2024

With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.

Healthcare 92

Healthcare Engineering Self service Analytics 92