Satrix Solutions

AUGUST 20, 2019

Many of our clients have found that a formal Sales Win Loss Program and Customer Defection/Churn Analysis are each valuable endeavors to understand the competitive landscape. Want to learn more about these specific programs? Read more here: Sales Win Loss Program.

Sales 68

Sales Consulting Consulting Scripts 68

Satrix Solutions

JANUARY 24, 2022

For these B2B businesses to continue securing loyalty with existing, but also winning over new customers, alike, CX has grown from a “nice to have” to invaluable in its importance as a key differentiator. Develop a robust CX program that business leaders can stand behind and build a customer-centric culture within the organization.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

Satrix Solutions

APRIL 16, 2019

In parts 1, 2 and 3 of this series on Sales Win Loss Programs, I focused on why collecting feedback after a sales pitch is so valuable , the different ways it can be gleaned , and best practices for conducting post-sale interviews. Key Steps for Executing a Sales Win Loss Program.

Sales 60

Sales Feedback Best practices Metrics 60

Satrix Solutions

SEPTEMBER 8, 2020

And marketing is taking the baton by gathering actionable insight through a range of voice of the customer programs to create positive brand experiences and stand apart from the competition. This has led to a measurable impact on sales performance. This is where voice of the customer programs can truly benefit your marketing agenda.

Marketing 78

Marketing Customer Experience Benchmark B2B 78

Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. This article was originally published by Gainsight.

B2B 78

B2B Feedback Consulting Consulting 78

Satrix Solutions

JANUARY 31, 2019

In part 1 of this blog series , we shared the wealth of knowledge we believe every company should be striving to capture from the sales process. Is Your Sales Team a Reliable Source of Insight? The most common approach is having the sales rep ask the contact they’ve been trying to close why they made the selection they did.

Sales 68

Sales Feedback Surveys CRM 68

Satrix Solutions

OCTOBER 15, 2021

There are many types of phone-based IDI research programs with each designed to meet your specific goals. Need to improve sales effectiveness? A Sales Win Loss program can be highly effective at identifying the real reasons behind a purchase decision. IDI Research Complements Existing CX Programs.

B2B 78

B2B Feedback Customer Experience Sales 78

Beyond Philosophy

SEPTEMBER 6, 2016

They focus instead on chasing down the next sale, competing on price and compensating employees more for winning new accounts than for keeping existing customers happy, engaged and loyal. Sales force and senior management compensation is often based on acquisition, not retention or per customer revenue optimization.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

Satrix Solutions

DECEMBER 15, 2020

Conducting a competitive analysis sounds simple. All you must do is make a list of who your competitors are and conduct a SWOT analysis to assess their strengths and weaknesses, right? While that’s important, a true competitive analysis goes much deeper and involves looking at the landscape from multiple angles, including: 1.

Advertising 97

Advertising B2B Sales Customer Experience 97

Satrix Solutions

MAY 22, 2020

Customers who feel heard and understood can also serve as an extension to your sales team if they see value in what you’re offering. When the business climate, competitive landscape, or perceived value proposition are changing quickly, investing in a Sales Win Loss program becomes more important. Related Posts.

Feedback 88

Feedback Sales Surveys Education 88

aircall

MARCH 17, 2021

Hitting sales targets and goals, increasing revenue, enhancing the brand — it’s all part of sales planning. When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. How do you leverage your sales plan for success ?

Best practices 62

Best practices Sales Contact center software Contact Center 62

Satrix Solutions

MARCH 30, 2020

We interview the decision maker to answer these questions so you know where you can improve to win more deals. Customer Defection Analysis : For this program, we conduct interviews with customers that have recently churned to find what factors may be influencing or contributing to customer dissatisfaction.

B2B 78

B2B Feedback Surveys Personalization 78

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Sales Training Objectives.

Sales 59

Sales Coaching Feedback Consulting 59

Customer Guru

AUGUST 21, 2018

Marketing and thought leadership programs. Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs. Lynn Hunsaker Follow @clearaction. Marsha Collier Tweet to @MarshaCollier.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

GetFeedback

AUGUST 14, 2019

When experience fails to meet expectations, the loss of revenue can be up to twice as great as the positive results of over delivery. . Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. It’s truly a win-win.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

aircall

JUNE 2, 2021

However, sales teams and customer relationship managers do, and the information they learn about customers during these one-on-one interactions can be incredibly valuable to service reps. . One drawback of using IM is that most IM platforms don’t integrate with other types of communication channels, which results in customer data loss.

Personalization 62

Personalization Customer Service B2B Self service 62

HireIQ

AUGUST 5, 2020

The most crucial action a company can take to collect reliable customer data is to keep a pulse on 100% of conversations, 24/7, with evolving contextual analysis applied in real-time through predictive analytics. The right tech is imperative, as the volume of analysis and level of categorization goes beyond human capability.

Analytics 52

Analytics Contact Center Call Center Enterprise 52

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. Heidi: It is always sales…. Take a listen!

Contact Center 40

Contact Center Scripts Sales Metrics 40

CSM Practice

DECEMBER 29, 2020

Irit is known for her unique experience and expertise and launching customer success programs at scale based on best practices, customer value strategies, and churn analysis. Do you have a sales deal that stuck that we can introduce you to someone? Is there anything else that we can do to help? Take it to the next level!

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98