Step 2 of 5: AI Self-Service Without Compromise – Virtual Agents Need “Guardrails”
SmartAction
APRIL 24, 2019
This is the second of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Read Part 1 here >> Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. We don’t want to automate that yet.”).
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