CSM Magazine
MARCH 30, 2022
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.
Inbenta
NOVEMBER 3, 2022
In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. They can also direct patients to the most convenient facility, depending on access to public transport, traffic and other considerations.
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Sykes
AUGUST 1, 2019
engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries. The Company provides differentiated full lifecycle customer?engagement
ViiBE Blog
JULY 30, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Various companies are now opting for self-service facilities for specific tasks, be it updating personal and bank details, or tracking shipment and delivery through live support systems. What is an employee self-service portal? ViiBE Blog.
DMG Consulting
MARCH 9, 2020
To avoid confusion and service disruptions, healthcare organizations need to be prepared to handle a pandemic. And, once things settle down, other businesses are going to need to get back into operation as quickly as possible, as people will need food, money, electricity, gas, transportation, and a whole lot more. Test the plan.
Balto
AUGUST 10, 2022
The industries which were planning to spend the most on contact center coaching and technology in the next year were Transportation ($3,860,000 in total), Technology ($3,400,252), Financial Services ($2,318,812), Retail ($2,132,184), and Telecommunications ($2,035,069).
Eptica
NOVEMBER 18, 2015
Date: Wednesday, November 18, 2015 The state of UK email customer service. Author: Steve Nattress In an era where social media, self-service and chat are being increasingly used for customer service , it is easy for organisations to overlook email or to not provide the channel with sufficient resources.
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