Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Management and motivational techniques are also required to overcome these new challenges. Remote agents also require as much orientation and training as their traditional call center counterparts.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Comm100

OCTOBER 30, 2017

While it’s a wonderful thing to try to show you care, too many businesses miss the mark by buying gifts for customers that are boring, bland or thoughtless – think corporate personalized pens, coffee mugs or gift cards. At Christmas, it’s time for us all to count our blessings and share our goodwill with those who are less fortunate than us.

Morale 84

Morale Personalization Customer Service Accountability 84

Integrity Solutions

JUNE 29, 2018

If it’s so important, why aren’t more sales managers in your organization coaching their people? The top answers: (1) managers aren’t skilled at coaching and/or don’t have the confidence to do it, and (2) managers don’t receive any training on how to coach. Is it really, deep-down, a time-management or a confidence issue?

Sales 43

Sales Management Coaching Morale 43

aircall

JUNE 25, 2021

While vertical and horizontal alignment indicates what the company goals are, operational alignment determines how to accomplish the objectives—including the persons responsible, resources necessary, and processes required to achieve them. Improves Time Management. Personalize customer interactions.

Management 62

Management Education Call Center virtual call center 62

LiveChat

MARCH 21, 2017

They stay up late, get up early, work in train stations, and meet their deadlines. Despite distractions and good reasons to put off work, independent workers maintain their integrity – the core concept of self-management. However, you can loosen up over time and work “by feel.” They bend, but they don’t break.

Morale 55

Morale Management Accountability Time management 55

aircall

APRIL 19, 2017

Happier workers: PGI explains that 69% of remote employees report lower stress levels, and 80% report better morale. However, managing a successful team spread over different time zones requires proper planning and a sound strategy. Working across time zones requires organization. Keep in touch, stay human.

Morale 48

Morale Engineering Management Call Center 48

SmartKarrot

MARCH 23, 2023

Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike. It is no secret that a lack of flexibility in the workplace can lead to: Higher stress levels Lower morale Lack of productivity, and Overall engagement So, what can we do to achieve this flexibility?

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike. It is no secret that a lack of flexibility in the workplace can lead to: Higher stress levels Lower morale Lack of productivity, and Overall engagement So, what can we do to achieve this flexibility?

Morale 10

Morale B2B Coaching Employee engagement 10

Comm100

NOVEMBER 8, 2017

Alternately, try asking them one or two everyday situational questions that will let you know whether that person is patient or not. Do you: (A) Get up and leave (B) Complain to the manager about the situation, or (C) Shrug it off and wait for the food?”. Ability to Empathize.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

CSM Magazine

JULY 21, 2022

In the business sense, strong leadership can help promote long-term success, a positive corporate culture, high morale, and a high rate of retention for employees. When you’re someone who can identify the right person for a task and be a motivating force for them to get it done, it’s going to improve output. Handle Failure Well.

Morale 59

Morale Personalization Accountability Time management 59

aircall

APRIL 5, 2021

However, even in times of peak call volumes, you can boost overall team performance by giving your agents better multitasking, time management, and productivity skills. The sound of a workplace that’s buzzing with activity tends to boost everyone’s morale. Best Practices for Time Management.

Call Center 59

Call Center Best practices Sales call center software 59

NobelBiz

MAY 10, 2022

The IVR can manage a high number of concurrent calls, reducing the number of persons waiting in line. Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

SharpenCX

MARCH 10, 2020

You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. And after a year of dedication, you’re promoted to manager of your call center.

Call Center 67

Call Center Management Coaching Metrics 67

Noble Systems

JULY 24, 2020

Collector-owned accounts maintain the continuity of the customer relationship and personalized service, and account familiarity helps increase customer satisfaction and can improve payment performance. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring. SPEECH ANALYTICS with Data Mining, Analysis & Evaluations.

Call Center 87

Call Center Technology Gamification Analytics 87

Jive

SEPTEMBER 9, 2018

Gatekeeping information for no good reason isn’t just counterproductive but can cause low morale. Field crews should also let management know what is going on with them. This includes temporary changes to the team – i.e., specialists taking sick or personal days. Transparency is a two-way street.

Construction 50

Construction voip Morale Feedback 50