Fonolo
AUGUST 29, 2018
In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. My top advice for contact centers is to invest in the morale of the support team. It’s simply become too loud.
Eptica
SEPTEMBER 3, 2015
Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook. Be personal No-one likes being treated as a number, rather than as an individual. Share this page on: Tweet.
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JustCall
MARCH 9, 2023
Improved employee morale: Providing good customer service requires a well-trained and motivated workforce. When employees feel valued and supported, they are bound to be more satisfied with their jobs, leading to improved morale and reduced turnover. Using email addresses, customers can send inquiries at their convenience.
Eptica
OCTOBER 21, 2015
Altogether this can mean providing quick, accurate and personalized responses to close to 1 million questions annually. Empower your agents with automation Helping agents to deliver a better, more consistent service is central to increasing their productivity and morale, and consequently deepening engagement with customers.
NobelBiz
JUNE 5, 2023
Delivering Personalized Experiences in call centers In an era where personalization is key to customer engagement, call centers face the challenge of tailoring their communication to meet individual customer preferences and needs. Personalization is the key to unlocking successful lead generation.
RapportBoost
JUNE 17, 2019
Of course, now it’s changed so much, and there’s been more of an all-around contact, multichannel, omnichannel contact center. Given the current landscape of multidimensional, multichannel communications, what would you say are the three “must do’s” for any customer service center, regardless of industry?
Eptica
OCTOBER 9, 2015
Reach out to your happy customers If a consumer is already discussing your service in glowing terms, make the person feel even more special by contacting him or her and asking if he or she would like to join your ambassador program. Here are five ways to ensure such programs deliver value: 1. Share this page on: Tweet.
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