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The Importance of Customer Success Segmentation

ChurnZero

When you separate your customers into distinct groups, you can get an accurate assessment of your customers’ needs and how you can best meet them. It’s particularly relevant for SaaS companies, and we’ll dive into why SaaS customer segmentation is just so important. What Is Customer Segmentation ? Needs-Based Segmentation.

SaaS 96
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Customer Success Technology Buyer Guide

ClearAction

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. Don’t just look at lucrative revenue potential.

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The Importance of Customer Success Segmentation

ChurnZero

When you separate your customers into distinct groups, you can get an accurate assessment of your customers’ needs and how you can best meet them. It’s particularly relevant for SaaS companies, and we’ll dive into why SaaS customer segmentation is just so important. What Is customer segmentation ?

SaaS 52
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The 6-Step Guide to Managing M&A as a CSM

ClientSuccess

If you’re part of a SaaS customer success team, mergers and acquisitions are an all-too-common occurrence in your life. If they are either, this can be an opportunity to identify new opportunities, revenue potential, or other strategic ways your teams can align. Discuss with your customers. Schedule your next EBR.

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The Beginner’s Guide to Revenue Operations (RevOps)

SmartKarrot

The end goal of revenue operations is to improve efficiency of the revenue team, optimize the revenue process, improve revenue performance, and increase revenue growth. RevOps is a fast-growing job in the SaaS space. It helps increase revenue potential and ensures alignment is active between streams.

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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. SaaS (Software As A Service) companies need to know how enterprise customers are different. Enterprise customers help increase revenue potential but also need more integrations. More need for integrations.