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The 6-Step Guide to Managing M&A as a CSM

ClientSuccess

If you’re part of a SaaS customer success team, mergers and acquisitions are an all-too-common occurrence in your life. While these corporate milestones can mean growth and opportunity for your team and you personally, they can also be confusing and difficult to navigate for both CSMs and customers alike. Schedule your next EBR.

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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. SaaS (Software As A Service) companies need to know how enterprise customers are different.