JustCall

NOVEMBER 23, 2022

Maximizes profitability as you can not only capitalize on cross-selling and upselling opportunities but also discover high-potential revenue generation opportunities. In other words, it is the time taken by a new rep to “ramp up” to meet the sales requirements. 6 Sales Enablement KPIs to Measure. Quota Attainment.

Sales 52

Sales Upselling Revenue potential Coaching 52

Mindtouch

JULY 31, 2017

Building Revenue Potential (and the Future) Through Knowledge. Each person, each department, brings its own perspective about how the products and services relate to the customer. you will know what content helped close a sale, what content helped close a case, or what content was missing to help seal the upsell.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JustCall

MARCH 10, 2023

Ask probing questions: “I understand you are unable to meet <goal> What do you think is holding you/your company back?” Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Is now a good time to talk?”

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

SEPTEMBER 27, 2022

Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. Enterprise customers help increase revenue potential but also need more integrations.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Answer Dash

JANUARY 21, 2019

With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. They may occasionally send out a newsletter or collaborate with sales on an upsell campaign, but for the most part, it’s off to the races to find the next John.

Upselling 65

Upselling Advertising Metrics B2B 65

Comm100

FEBRUARY 5, 2018

Marketing (Personalization) Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Most importantly, they aim to personalize customer interactions throughout the entire customer lifecycle.

CRM 48

CRM Marketing Multichannel Self service 48