Quality Contact Solutions

DECEMBER 23, 2021

Calling a person on the DNC list is a quick way to generate a complaint to the FTC, which no company wants to have happen. Knowing how to place a person on a DNC list is essential, so companies also make sure they have a solid DNC policy and training that ensures all employees understand what to do and how to do it.

Telemarketing 98

Telemarketing Wireless voip Best practices 98

Balto

AUGUST 29, 2023

This guide aims to introduce you to call center compliance, its importance for your organization, and how you can integrate compliance into your company’s culture and policies. A call center employee seated at a desk wearing a headset, while receiving coaching from a manager standing next to the desk.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

JustCall

APRIL 5, 2022

This is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). As mentioned, the HIPAA rules and regulations provide guidance for proper uses and disclosures of PHI, how to secure it, and what to do if there is a PHI breach. What is HIPAA Compliance? 4 Main HIPAA Rules.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

Toister Performance Solutions

JANUARY 13, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. The fees were ultimately taken off my bill, but not without first having to argue the point with the manager.

Advertising 62

Advertising Consulting Consulting Management 62

JustCall

APRIL 2, 2021

This is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). Patients' personal information exchanged via electronic media cannot be put in jeopardy. Make sure all your employees are fully aware and well-versed with the HIPAA-compliant policies and practices.

voip 96

voip Healthcare Interactive Voice Response CRM 96

Cincom

MAY 3, 2024

That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy. Related: What Is Customer Communication Management Software? What Is Document Automation? This drives big productivity gains.

Enterprise 40

Enterprise CRM APIs Customer retention 40

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Its cornerstone, the Privacy Rule, safeguards personal health information, mandating healthcare entities to uphold confidentiality while facilitating essential healthcare services.

Call Center 104

Call Center Telemarketing Healthcare Government 104