Horizon CX

JUNE 10, 2022

The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.

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Journey mapping Chief Customer Officer Customer Experience Sales 52

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

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Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Aspect

JANUARY 19, 2018

As health organizations continue to transform the patient and staff experience with planning and Journey Mapping it’s vital to remember to include the caregivers. Aspect can help you analyze and improve your patient and caregiver journeys. The post Helping the Everyday Heroes appeared first on Aspect Blogs.

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Journey mapping Healthcare Education Best practices 48

Customer Guru

AUGUST 21, 2018

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Among her many areas of expertise are reducing churn with customer and employee journey mapping, reputation management, and brand storytelling. He has expertise in journey mapping, customer strategy, and market analysis.

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Customer Experience Journey mapping Consulting Consulting 115

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. will lead a discussion on the what, why, and how of customer journey mapping. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience. From Theory to Reality.

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Journey mapping Benchmark Entertainment Airlines 40

Taylor Reach Group

AUGUST 29, 2017

Highly focused event that brings together buyers and suppliers, the summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities. Call Centre and Customer Services Summit – September 18 – 19. NECCF – Fall Forum – September 19. Committed to advancing the conversation on CX.

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Contact Center Call Center Customer Experience Journey mapping 48

COPC

APRIL 14, 2016

hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ) to discuss customer journey mapping. This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. Location: Petco corporate office, from 8:30 am to 3:00 pm.

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Benchmark Journey mapping Airlines Contact Center 40