Journey mapping SaaS Training Upselling 
Totango
FEBRUARY 23, 2022
Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey?
Totango
AUGUST 11, 2022
Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Upsell purchases. Examples include: Search engine queries and ads.
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ChurnZero
MAY 3, 2022
Customer Success managers are beginning to realize there is no ‘easy’ button,” says the SuccessCOACHING team, the training arm of SuccessHACKER. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). Start with: CSM Mastermind: Sharing Customer Feedback Effectively. 3: Winning By Design.
Totango
AUGUST 18, 2022
A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. A Customer Onboarding Checklist for Successful CS Teams. What Is the Client Onboarding Process?
Lumoa
FEBRUARY 9, 2023
including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. upselling to the most loyal customers) Process changes (e.g. Most of customer journey maps focus solely on customers.
ChurnZero
JANUARY 6, 2022
Customer Success represents a large source of revenue-generation for SaaS businesses. Whether Customer Success should own the renewal and/or expansion is a debated, and nuanced, topic in SaaS. The SaaS world is increasingly recognizing Customer Success as an essential function to the business. But Customer Success? Not so much.
ClientSuccess
SEPTEMBER 17, 2019
After all, the right processes can help increase product utilization, satisfaction, and ultimately lead to upsells. It’s important to remember, however, that no two customers are the same, especially in the SaaS world. Instead, CSMs simply need to address their customer journey map to determine next steps. .
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