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ShepHyken
OCTOBER 24, 2023
I jokingly asked him, “Was moving patio furniture included in your job description?” He said, “I just do what it takes.” That’s a great attitude to have. First, you have to be the kind of person who innately knows you should do something right, even if it isn’t expected. Second, you have to be empowered to make those choices and act on them.
ShepHyken
MARCH 26, 2024
My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do? Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Or consider the simplicity of ordering a product from Amazon.
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Steve DiGioia
JUNE 8, 2020
Give it away, give it away, give it away, now! No, I’m not talking about the song from the Red Hot Chili Peppers – even though that song is cool. I’m talking about how the butchers and bakers used to run their businesses years ago. I remember as a kid going to the store with my Mom. They always knew a cookie awaited them. NONE, exactly.
delighted
APRIL 12, 2024
In this guide, we outline what survey fatigue is, what causes it, and how to avoid it so you can make the most of your feedback program. What is survey fatigue? Survey fatigue is when respondents are no longer interested in completing your surveys due to the volume of surveys or the effort it takes to complete them. What can cause survey fatigue?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in.
Beyond Philosophy
MAY 6, 2023
.” Often when customers feel this way about your product, service, or experience, they will recommend it to their friends and family—which is an excellent indication of engagement. In this episode, we explore the concept of customer engagement and how you can craft a winning strategy for it in your experiences. Check it out here.
ShepHyken
MARCH 13, 2019
You’ve heard of the concept of Pay It Forward. Many people use the phrase to describe doing a good deed for someone with no other expectation than that person doing something nice for someone else and so on, creating a chain of good deeds. Don’t pay it back. Pay it forward. Not too long ago, Dave went to the dry cleaner to pick up his laundry.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
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Retail customers value price above everything, but the importance of other factors varies for different brands.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method!
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. Why is this a problem? Too many communities fail to reach a critical mass of activity or achieve their full potential because they haven't identified or pursued their unique value. Which values members care about the most.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
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