is-your-customer-service-team-underperforming-strategies-to-fix-this 
CSM Magazine
MARCH 18, 2021
The quality of customer support is one of the primary quantifiers of a company’s reliability and perhaps the biggest differentiating factor when deciding to do business with someone. But you knew this already, which is why you were extra picky when hiring your support team. Does this mean you need to hire new people?
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. Dealing with difficult customers 4. Those are concerning numbers.
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JustCall
OCTOBER 22, 2023
Contact centers are based on catering to customers’ needs and queries. After all, your business can only succeed if your customers are happy with your products and service. According to Salesforce’s 2022 report , 73% of customers expect companies to understand their unique needs and expectations.
JustCall
NOVEMBER 24, 2022
Salespeople must be creative, often adapting their selling techniques to a potential customer’s needs and sometimes whims. A s ales process is a map that guides your sales team on lead generation efforts, speeds quickly on best practices, and guides them at different stages of the sale. What is a Sales Process ?
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. What is customer engagement in contact centers?
Balto
AUGUST 3, 2022
Is the contact center a drain on resources, a necessary expense to manage customer needs? Or is it a way to foster relationships with customers, garner revenue, and otherwise generate value for the company? Agents add the most value to their organization by letting customers know about incentives and asking for online reviews.
Global Response
FEBRUARY 7, 2023
There’s a nearly endless amount of metrics you could be tracking for your customer service—but many brands make the mistake of tracking too many rather than too few. So how do you decide which are essential for your brand and goals? Begin with at least 1-2 metrics that measure customer experience directly.
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