NobelBiz
APRIL 2, 2024
We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. The NobelBiz OMNI+ omnichannel contact center software was designed to accommodate any contact center setup, regardless of the number of seats or complexity of operations.
CSM Magazine
FEBRUARY 16, 2023
From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. Below are 10 examples of client-facing roles that exist in various industries. Customer Service Representative (CSR) Customer service representatives provide customer support to help customer needs and concerns.
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Global Response
DECEMBER 21, 2023
Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. This can include phone, email, live chat, social media and/or text support for both Tier I and Tier II requests.
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Global Response
MARCH 1, 2022
By determining and tracking KPIs for your call center, you can better understand what’s working and what’s not working in order to achieve your goals and drive results for your company and sales. In order to drive loyalty and increase sales, this consumer services brand wants to focus on improving their customer service experience.
Real Blue Sky
MARCH 6, 2023
Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.
aircall
JANUARY 16, 2023
Ooma’s prices are fairly mid-tier compared with industry standards, with a starting price of $19.95 Your phone solution needs to provide features that will enhance your customer-facing teams’ productivity by streamlining their processes and enabling faster and easier collaboration between different sales and support team members.
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