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Awesome Customer Service from the US Post Office

CSM Magazine

Roger Schmid, our licensee in Switzerland had sent the new German “Healthcare with Feelings” to my former address, and the Post Office only keeps a forwarding address for 12 months. He drove over to get it and returned to the tennis court to give me the package. This is what I call outstanding customer service.

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4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. A great customer service-oriented healthcare establishment treats patients as people, some even treat them as close friends. A healthcare professional needs to check up on these patients.

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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

This is especially true for healthcare organizations and critical care facilities, where actual conversations are the literal lifelines that help ensure timely, quality healthcare. Want to ensure your next big seminar gets the most people in the seats? Seminar & event registration. Your business sector.

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Big Event Planned? Dial Up a Call Center for a Streamlined, Successful, Stress-Free Experience!

TeleDirect

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.

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4 Things We Learned from CCHI’s First-Ever Summit

Certified Languages International

On October 12, 2019, the Certification Commission for Healthcare Interpreters (CCHI). celebrated its 10 th anniversary in Minneapolis by hosting its first-ever National Healthcare Interpreter Certification Summit. Her presentation, “The Impact of Federal Policy on Language Access in Healthcare: Where Are We and Where Are We Going?,”

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Helping the Everyday Heroes

Aspect

Caregivers are the people who are often the critical linchpin between an individual care recipient, healthcare teams and social services systems. . Healthcare and social service providers have to communicate with people where they are.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

Industry Collaboration Collaboration among financial institutions, banks, healthcare centers and other industries plays a crucial role in curbing contact center fraud. Financial institutions, banks, and healthcare centers should actively educate their customers about potential fraud risks and the importance of protecting their personal data.