Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." Why is NPS ® going up or down?

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." Why is NPS ® going up or down?

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

CSM Practice

OCTOBER 15, 2019

A steady stream of recurring revenue is essential for any SaaS company. Optimizing the renewal process is the solution to stabilizing and maintaining the recurring revenue streams from SaaS clients. Pace-setter organizations designate performance groups to evaluate renewal opportunities early in the renewal timeline.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

Amity

MAY 22, 2016

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? This includes your vision, goals, customer data, metrics, timetable, journey map etc. Improve customer satisfaction – (33%). You don’t have a plan.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

Babelforce

NOVEMBER 30, 2022

This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Conversational AI is a broad term for a group of technologies which use speech as their main input and output – in other words any system you can talk to that can talk back. Customer Journey Map (CJM). Automatic callback.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? This includes your vision, goals, customer data, metrics, timetable, journey map etc. — You don’t have a plan. and the involvement of key stakeholders. You don’t have a process.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 12, 2022

Account managers do this by cross-selling or upselling more products to existing customers. Do not let your salespeople pressure current customers with upsells and cross-sells. Create a group of customer success managers (CSMs) who will be in charge of assisting clients in reaching their next benchmark.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10