CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Unified customer data for personalized interactions.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

JUNE 5, 2023

Delivering Personalized Experiences in call centers In an era where personalization is key to customer engagement, call centers face the challenge of tailoring their communication to meet individual customer preferences and needs. Personalization is the key to unlocking successful lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

CX Journey

NOVEMBER 12, 2015

I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. I kid you not.

Gamification 63

Gamification Airlines Construction Coaching 63

NobelBiz

MAY 22, 2022

But over time, as the world opens up, are you going to be able to retain that person? Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. And the same is here.

call center workforce 52

call center workforce Call Center Management Gamification 52

Vistio

APRIL 2, 2022

I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. It takes a lot more than watching a video on empathy to actually be an empathetic person. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! Use incentives and gamification. Use video conferencing. Online learning.

Call Center 96

Call Center Gamification Coaching Contact Center 96