Noble Systems

AUGUST 19, 2020

Three main factors are driving digital transformation in the financial services sector – smart devices that are enabling an interconnected world, millennials and other tech-savvy employees and consumers, and ever-changing demands for consistent and personalized experiences with brands. One of these technologies is Gamification.

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Gamification Banking Enterprise Coaching 98

Call Design

SEPTEMBER 21, 2021

Ensuring agents are trained to the highest standard and represent the company’s personality, values, and characteristics in all communication remains paramount to a successful customer service model and company success but also by investing in upskilling your staff, they feel motivated and engaged. Data Analytics. Average speed to answer.

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Gamification Schedule adherence Average Handle Time First call resolution 78

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Gamification Sales Morale CRM 52

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Are your employees excited to come to work each and every morning?

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Gamification Contact Center Employee engagement Average Handle Time 79

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

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Gamification Customer Experience Customer centricity Personalization 156

Fonolo

JULY 25, 2018

Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. Think about how to effectively change the behaviour of the people upon whom your business depends. You have new employees who need to meet the team and train up on your company and their roles, and fast!

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Gamification Call Center Management Education 83

Noble Systems

JULY 18, 2019

Gamification, however, is the perfect answer for this engagement deficit. Gamification’s Cross-Generational Appeal. Research by Harvard Business Publishing Corporate Learning indicates that the two must-have components for learning in modern corporate environments are personalization and relevance.

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Gamification Education Enterprise Analytics 61

Noble Systems

MARCH 20, 2019

They want to feel good about their interactions with technology, and this requires some element of the personal touch.”. To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work?

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Gamification Call Center Customer Experience Banking 75

Noble Systems

AUGUST 8, 2019

According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers.

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Gamification At home agents Contact Center contact center workforce 65

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

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Gamification Sales CRM Contact Center 61

Noble Systems

JUNE 25, 2019

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.

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Gamification Best practices Contact Center Consulting 75

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.

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Gamification Best practices Contact Center Employee engagement 71

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales CRM Contact Center 52

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Clear Communication.

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Gamification Customer centricity Contact Center Average Handle Time 60

Noble Systems

SEPTEMBER 20, 2019

Moreover, 63% are willing to share more personal information and opinions when a company provides a great experience. Implement gamification. Learn how a global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees to help improve productivity.

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Gamification Customer Support Abandon rate Average Handle Time 51

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Clear Communication.

Gamification 52

Gamification Customer centricity Contact Center Average Handle Time 52

ShepHyken

SEPTEMBER 13, 2023

Gamification (I love that word) allows for interactions that get customers to engage in some of the most fascinating ways. The lucky recipient’s Coke machine has a video camera which allows the gift-giver to watch the expression of the person when they find out their drink is free. How much fun is that!

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Customer Experience Customer Service Gamification Technology 173

Nicereply

NOVEMBER 21, 2019

They were about various examples of gamification that can be used to motivate and compensate your team. To sum it all up – in terms of customer satisfaction applying gamification to our work has brought us: 5x more ratings. It could work – I told myself. 7% increase in score. new records in average score per month (9.79).

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Gamification Surveys Feedback Customer Support 75

ShepHyken

JULY 7, 2021

The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. Some smart person was trying to give a facelift to the term customer service. While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience.

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Customer Experience Customer Service Gamification Chatbots 376

CCNG

NOVEMBER 9, 2022

Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Gather in person.

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Gamification Customer Experience CCNG Employee engagement 195

Playvox

FEBRUARY 13, 2024

As an informal mentorship program, this kind of approach to employee development fuels continual personal growth opportunities for high-performing agents. This method works best when agents recognize that they are supported, want to take advantage of the opportunity for personal development, and clearly see its benefits.

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Contact Center Gamification Coaching Feedback 88

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This method offers a more personalized and adaptable training experience.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Noble Systems

SEPTEMBER 20, 2019

Moreover, 63% are willing to share more personal information and opinions when a company provides a great experience. Implement gamification. Learn how a global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees to help improve productivity.

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Gamification Call Center Abandon rate Average Handle Time 40

Outsource Consultants

JUNE 6, 2022

Most chat software allows for not only one-on-one communication between employees but also collaborative groups based on department or topic, or team-building ones surrounding personal interests. When used effectively, it can provide an experience that rivals – or even surpasses – that of an in-person meeting.

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Gamification At home agents Morale Employee engagement 128

COPC

MARCH 11, 2024

By guiding them through a personalized experience, you can better engage them and set them up for success. Personalization of Microlearning: If included, is there AI-powered customization that delivers content based on specific knowledge gaps and performance levels? Training What is our first-day attendance rate for new hires?

Call Center 98

Call Center Gamification Coaching Employee engagement 98

Callminer

JULY 16, 2018

Personalize their training. It’s important that you not only create remote agent training programs, but that you also personalize training for each specific agent. Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics. Hire the right agents.

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At home agents Call Center Gamification Average Handle Time 196

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

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Consulting Consulting Contact Center Gamification 195

ShepHyken

FEBRUARY 18, 2024

My favorite touches on personalization. I haven’t seen an article about “gamification” in quite some time. Did you really think I could go a week without sharing an article that featured AI!? Seriously, there are good tips. There’s an interesting tip about the impact of games. It’s nice to see this idea again.

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Customer Service Gamification Customer retention Customer Experience 151

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

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Feedback Gamification Analytics Customer centricity 80

ShepHyken

DECEMBER 5, 2022

From Thanksgiving celebrations to Christmas festivities, end-of-year reflections, and year-ahead preparations, our personal and professional calendars are likely brimming with activity and commitments. Personalization is more important than ever. An updated loyalty program can help keep you connected to customers.

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Customer Service Gamification Customer Support Customer centricity 173

Beyond Philosophy

APRIL 6, 2016

For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.

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Gamification Benchmark Automotive Wireless 236

Noble Systems

JUNE 18, 2019

Appreciate simplicity, personalized experiences. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times.

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Gamification Feedback Enterprise Coaching 72

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. More complex processes like performance reviews, quality and compliance audits, and even gamification provide similar opportunities to gather, analyze, and act on named or anonymous employee feedback in a structured, systematic way.?

Customer Experience 195

Customer Experience CCNG Analytics Gamification 195

DMG Consulting

APRIL 8, 2024

Clearly, something must change for contact centers to cost-effectively meet their service level commitments while not forcing employees to constantly change their personal schedules without advance notice.

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Management Gamification Contact Center Consulting 62

JivoChat

MARCH 12, 2023

They became even more relevant and prevalent during the pandemic when restrictions were imposed on physical movement, limiting students’ access to classroom-based and in-person learning modalities. 3 - More fun In addition, many learning resources use gamification as a major and effective learning method.

Education 75

Education Technology Gamification Entertainment 75

Playvox

MARCH 12, 2024

Intrinsic vs. Extrinsic Motivators Intrinsic motivators come from within the individual, such as personal satisfaction, a sense of achievement, and the enjoyment of the work itself. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78

CCNG

SEPTEMBER 27, 2023

When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. The frustrated customer hangs up and may even try a different channel, but when there is no resolution or they get a wrong answer from the chat agent, they pick up the phone and try calling in again.

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Management Average Handle Time Self service First call resolution 195