Hodusoft
NOVEMBER 27, 2022
Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?
Select VoiceCom Blog
JULY 11, 2022
Outbound calls are when call centre agents reach out to potential customers or clients through what is known as “cold calling.” Despite technology limiting human interactions for specific sales processes, cold calling remains one of the top five most effective prospecting tactics companies can utilise.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Global Response
FEBRUARY 26, 2024
While they operate similarly to a general call center, medical call centers are distinct in several key factors. Further training should focus on confidentiality, HIPAA compliance , empathy, customer service, and specific protocols for handling various calls, including emergencies. Utilize advanced technology and software.
SharpenCX
MAY 10, 2022
4 Benefits of Call Center Automation Tools. Consistency is the key to maintaining customer satisfaction, and technology can help maintain that consistency across customer experiences at scale. Automated calls for contact centers allow agents to serve customers better while reducing their workload. Virtual Queuing. The best part?
Vcaretec
JULY 18, 2023
A: There are several reasons why businesses choose to outsource their call center operations: 1. Cost savings: Outsourcing can be more cost-effective compared to maintaining an in-house call center. It eliminates the need for investing in infrastructure, technology, and hiring and training personnel.
Call Experts
FEBRUARY 24, 2022
Businesses often hire other companies to handle information technology, customer service, human resources , and other administrative functions. Generally speaking, bringing all of these services in-house will be more costly than outsourcing them to a call center that specializes in providing this type of assistance.
Hodusoft
NOVEMBER 29, 2022
Supporting remote and hybrid work model As businesses are moving towards remote and hybrid work cultures, it’s essential to leverage the right technology to aid this environment. Call center automation software is the perfect tool to enable employees to work from anywhere. One of the best call routing strategies is skill-based routing.
Expert insights. Personalized for you.
52 
Let's personalize your content