ClearAction

DECEMBER 5, 2023

Apply this to every product upgrade, new product, new market, new business model (pricing, warranty, financing, discount policy, etc.), This includes revenue pressure to make up for high costs to serve customers whose experience didn’t match your value proposition. Is this approach used for every growth effort in your firm?

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

COPC

SEPTEMBER 9, 2019

“… the technology revolution (e.g., Q: What has been the biggest challenge in the deployment of AI technology at Ant Financial, and how did you overcome it? In realizing our vision, we have been faced with many challenges in terms of technology, data, AI logic, etc. Ding Yi (Allen), Director of Customer Service.

industry standards 40

industry standards Self service Strategic Value Finance 40

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., As a rapidly developing internet-based financial technology company, Ant Financial has been exploring ways of creating data-driven service transformation with the goal of delivering our customers an outstanding customer experience. re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Value creation occurs through Engineering, Manufacturing, and/or Operations.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JUNE 18, 2021

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Canary Technologies As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Review meetings, creating roadmaps and strategy review.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10