Callminer
JUNE 18, 2020
To learn more about employee churn and analytical methods of addressing it, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Was proper feedback provided on the job? Questions About Their Experience.
Callminer
FEBRUARY 10, 2020
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Floor rules exist to keep call centers productive and safe.
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Callminer
FEBRUARY 24, 2020
When it comes to fostering better behavior and improving morale across your workforce, rewards play a particularly important role. With real-time call quality monitoring , managers can provide personalized feedback and coaching, ultimately resulting in better-performing agents and increased customer satisfaction.
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.
Fonolo
DECEMBER 5, 2017
First, let’s take a quick look at the panel of speakers: Nate Brown from UL EHS Sustainability, Jim Rembach from Beyond Morale, Shep Hyken from Shepard Presentations, Rainer Uphoff from Avionline, Omer Minkara from Aberdeen Group, and Shai Berger from Fonolo. White Paper: 9 Critical Contact Center Trends for 2018.
Playvox
NOVEMBER 3, 2021
According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Related: 7 Ways to Drive Cultural Change that Boosts Agent Morale.
Andrew Mcfarland
SEPTEMBER 21, 2022
This includes: They are open to receiving feedback. They can ask for feedback. While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. In this case, you can provide them with content like e-books, webinars, and white papers. Analyzing trends.
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