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Multichannel

White Paper

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.

Contact Center

Contact Center Brand ambassadors Morale Telemarketing

Essential Aspects of Sales Training

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales

Sales Coaching Accountability Personalization

Webinars

Manual Call Reviews? There's a Better Way!

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Customer Contact Central

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Essential Aspects of Sales Training

Webinars

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