21 Call Center Managers Share Their Favorite Call Center Leadership Activities
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. What I liked the most are the seminars and workshops we did all year round.