Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? What’s morale like?

Magnify Your Inside Sales With These 6 Inside Sales Training Tips


You can make your sales associates better listeners by including active listening in your training seminars. When you have a strong example, it’s difficult for the person to become hostile or ignore your feedback.

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5 Ways to Improve Communication in the Call Center


For example, giving agents a chance to meet regularly with a peer mentor or manager can help them discuss their experiences and obtain feedback on how they might improve individually. Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. Good communication in the call center is an essential part of customer service success.