ChurnZero

MARCH 31, 2021

“These awards are based directly on feedback from their customers. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

B2B 98

B2B industry standards SaaS Feedback 98

Amity

DECEMBER 18, 2017

In this SaaS day and age, using, switching, or even creating a product has become like a walk in the park. This means that your client is not just yours alone but may be very busy talking to reps from other SaaS companies. There are many ways to get the pulse of the customer, this is one of them and my personal favorite.

SaaS 87

SaaS industry standards Accountability Feedback 87

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. Top 10 Trends for Enterprise SaaS in 2022.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Feedback loops are imperative to success. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

delighted

OCTOBER 11, 2019

Some of the most beloved brands have an NPS in this range, and it means that they have a larger than average group of promoters sharing their positive perception with their personal networks. A company with a score in this range is considered to be among the absolute best in their industry. Vendor switching costs can boost NPS scores.

Benchmark 46

Benchmark Surveys SaaS Feedback 46

ChurnZero

OCTOBER 22, 2020

The role of Customer Success in keeping SaaS companies alive is too substantial to wing it by relying on a homegrown solution that accounts for a fraction of an outsourced product’s functionality. As we mentioned, Customer Success is a flourishing industry where subject matter expertise and strategy frameworks are in high demand.

CRM 59

CRM Customer retention Technology Best practices 59

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178