ChurnZero

MAY 15, 2024

Yet, the data suggests, there’s something else at play: a lack of operational leadership experience within our survey respondents’ teams. We asked CSMs to select which aspects of leading a team their manager is good at. Our top three results: Making time for me when I need them. (73%) 71%) Being a good advocate for our team. (67%)

Chief Customer Officer 52

Chief Customer Officer Coaching Surveys Best practices 52

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You’ll be surprised to know that training is not simply restricted to ‘troubleshooting.’

Call Center 52

Call Center Sales Inbound sales Upselling 52

CX Accelerator

DECEMBER 31, 2018

Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. I haven’t started using it yet but it’s a Pulse Survey tool which collects and reports out on employee engagement info regularly (every 1-2 weeks). She even includes several exercises in the book.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Anexa BPO

AUGUST 21, 2020

Knowing your team personally will save time in the long run and give useful insight into individual career goals, areas of expertise and planned areas of improvement. . According to a recent LinkedIn survey, almost 50% of American workers would choose flexible hours over a higher salary. . . Encourage a Healthy Work-Life Balance. .

Morale 40

Morale Management Enterprise Surveys 40

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. by Bruce Wedderburn.

Sales 43

Sales Management Coaching Morale 43

ProProfs Blog

JANUARY 31, 2020

Make them share insights via surveys and polls using good online survey software. Over time, this will upgrade you intellectually, and the challenging situations may become a cakewalk. Use online survey software like ProProfs survey maker, t o collect feedback from the customer to bring further improvement.

Customer Service 78

Customer Service Customer Support Surveys Feedback 78

ProProfs Blog

APRIL 2, 2020

Happy to share that we at ProProfs kicked off our continuity plans well in time and are glad to share how we cracked the code and are able to keep the ball rolling while still keeping our teams safe and motivated. Time Management. Besides, it helps our teams with efficient time management. ProProfs Survey Maker.

Construction 151

Construction Surveys Time management Management 151