JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You’ll be surprised to know that training is not simply restricted to ‘troubleshooting.’

Call Center 52

Call Center Sales Inbound sales Upselling 52

CX Accelerator

DECEMBER 31, 2018

They feel the pressure of meeting metrics but don’t know how and when to strike a balance. Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. She even includes several exercises in the book. From Erica Marois: I like Karin Hurt’s Book Winning Well.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Short segments allow immediate application exercises, to practice on-the-job for new habits. Learn More.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

Nicereply

NOVEMBER 13, 2023

Participating in ongoing training, role-playing exercises, and feedback from supervisors can also help refine persuasion techniques and adapt them to different customer scenarios. Time management Effective time management is crucial for all professionals.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Taylor Reach Group

AUGUST 23, 2017

Metrics, Key Performance Indicators (KPI’s), Reports – we have a lot of names for the information and data we review to help keep our centers on track and performing as we want them to. To understand the metrics and reporting that we should be looking at, we need to look at the reasons that reporting exists in the first place.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66

CSM Practice

SEPTEMBER 7, 2022

As such, CSMs are expected to integrate various skills such as project management, task prioritization, time management, domain expertise, data analytics, relationship building, stakeholder management, and more. . o Scope management . o Risk management . o Natural curiosity about numbers and metrics.

Management 52

Management Analytics Scripts Metrics 52

AWS Machine Learning

NOVEMBER 16, 2022

Since AWS takes ownership of building and maintaining the model architecture and selecting an appropriate training method to the task at hand, users don’t need to spend time managing the infrastructure required for training tasks. The latter are averaged metrics over the number of labels. Malware detection model metrics.

Scripts 83

Scripts Metrics Accountability Benchmark 83